In common with anyone who designs homes, I am endlessly fascinated by the way people live, particularly in how they cook and eat and how they invite others to share these rituals. Working with Bulthaup over the years, I have found a collaborator who shares this fascination in Alex Wrighton and his team in London – for whom, like me, a kitchen is so much more than a set of cabinets and appliances.
– John Pawson (Architect)

We are all becoming keen cooks and food is a big part of our lives and at the end of the day we spend a lot of time in our kitchens, cooking and socialising. All this said, kitchens need to be aesthetically pleasing and practical to work in to create the best out of your ingredients. bulthaup kitchens do exactly that, no frills just good solid up to date kitchens that do the job for serious cooking and practical entertaining, or is it the other way round?
– Mark Hix (Chef and Restaurateur)

I am proud to say that I absolutely love my bulthaup kitchen. Although a difficult decision at the time, choosing it was one of the best decisions we made when renovating our home. Its one of those rare household necessities where both practicality and functionality combine with first class design. Many many thanks. No regrets from the Spencer household!
– Phil Spencer (TV Presenter)

Thank you very much to you and your team for putting together such a beautiful kitchen. Your work, both in terms of sensitive design and meticulous installation, were most appreciated. On a personal and professional level, it is always such a great pleasure working with you.
– Brian Ma Siy (Architect)

The kitchen really is both stunning to look at and practical to work in. We’re so pleased with it, and with the excellent service that we’ve had from Bulthaup, that we’d be delighted if any prospective customers wanted to see it or talk about our experience.
– Mrs G

I would like to thank you all for your help and as always, professional service. You attended my house yesterday and I believe the job was a little more challenging than anticipated. As usual, you came up to the mark. Excellent service is never a given but you have consistently looked after us so brilliantly and I would like to thank you all.
– Lady Davis

I just wanted to say a big big thank you to you and all the team who put in our kitchen in the Cotswolds. We simply love it, it is perfect and just what we wanted. Thank you for all your hard work and for making it all so easy for us.
– Mrs L

I just wanted to drop you a note to say how enormously impressed I was by the service and dedication show by your two fitters, during our installation. The kitchen looks tremendous and fulfils all of my expectations of Bulthaup. It really is a joy.
– Craig Allen, Creative Director, Luxury Branding

We have worked on fantastic projects with bulthaup and their dedication to their work was evident. We appreciate attention to detail and professionalism and we did obtain that particular approach and we hope to continue this partnership for many years.
– Secretcape Team

We wanted to pass on our thanks and gratitude to everyone at Bulthaup for our fantastic new kitchen. From the initial design meeting right through to the installation working with Bulthaup has been a pleasure. The design considerations, professionalism and attention to detail shown by your team made this an enjoyable process throughout – excellent…!
– Mr and Mrs B

As we settle in to the new home we can say how much we enjoy the kitchen. It’s a great success and the quality is fabulous. You are both welcome to call round and admire what you have achieved.
– Mr S

As always, such a pleasure working with you. Thank you so much for everything, especially fitting it all around a tight schedule and of course, achieving that level of perfection. I really hope to be able to work together in the future.
– Ana Francisco Sutherland (Architect)

This will be my third Bulthaup kitchen in my long life. My first, from Kensington High Street was for my flat in Chelsea with one of your German designers and I still have a pair of the bar stools! Then we worked together again for the kitchen at my country house and finally, in Nantucket Mass the same again. The quality lies in the manufacture and design and the steel is your secret. My kitchen here still looks amazing and almost as new as when it was installed, but I do polish up with the magical oil!
– Diana

“We are not surprised that you are so successful though. Our recent project, has been handled with professionalism and precision. The attention to detail has been really impressive and we are delighted with our new kitchen!”
– Gillian

Stage 1 – The Initial Brief

Please make an appointment to come and visit one of our designers with your room dimensions and your wish list for the project. As much information is taken to establish your individual requirements for the space in terms of function, aesthetics and budget. Appliances and finishes will be discussed broadly, but no specific decisions need to be made at this point.

Stage 2 – Presentation of Proposals

During the second meeting in the showroom, your appointed designer will present our proposals for your kitchen with drawings and a guide quote. With a detailed explanation and discussion of the layout, you will gain a clear understanding of our ideas and recommendations together with the rationale behind them. By then end of the meeting, we hope that you have enough information to decide to proceed to the next stage. At this point you will be asked to settle an initial design fee before any drawings will be released or amended and site visits arranged.

Stage 3 – Refining the Design

Once the design fee has been settled, this initial deposit is credited to your account when you place an order, but is non-refundable should you decide not to proceed.
At this stage a contract will be issued with a fixed quotation for the final scheme incorporating furniture, appliances, worktops and a first fix dry fit installation.
One of our surveyors will visit your site to verify our expectations of timing and the preparation of the space and services by your contractor.

Stage 4 – Issuing of Contracts

To confirm an order, a signed contract and the specified deposit payment will be required. The final detailed service drawings will then be completed and issued to all appropriate parties. All component parts for the kitchen are placed on order with our suppliers. Delivery of the bulthaup items into our warehouse is approximately 12 weeks from order. There may be seasonal variations. We aim to take delivery of all parts for your project well before they are required on site. This ensures that we have everything in place to arrive on the designated day to begin installation Our surveyors will continue to monitor the site to check progress to ensure a smooth and co-ordinated installation process.

An installation date is mutually agreed and continued liaison between our team and your contractors monitors the condition and progress of your site.
As your goods are held in our own storage facility, we are able if neccesary, to re-schedule our installation timing to suit delays in your build programme giving maximum flexibility.
The actual installation on site is likely to take between 5 and 7 days depending on the size of the project. During installation, our design team attends site as often as necessary to remain in close contact with our fitters and your contractors to answer any queries that you may have.
We normally recommend that your contractor’s plumber and electrician attend site during the final days of our installation to connect the appliances to the service.
After installation is completed to your satisfaction, our designer will make a visit to offer help and advice on how to maximise the usage of your new kitchen and all the functions originally discussed.

Stage 5 – Terms and Conditions

To place an order for a kitchen, you will be asked to sign a contract and to pay a deposit, normally one third of the total value of the scheme. The full remaining balance will be due for payment ten working days prior to the delivery and installation on site. For any orders with a value below £5,000 we would ask for payment in full on confirmation of order. If you would like to download our full Terms and Conditions, please feel free to do so below.

Let your kitchen shine again, with bulthaup Mayfair’s Service Visits, tailored to your needs.

Service 1
Priority Attendance

Initial remedial service for a specified urgent issue.
Assessment of issue and solve if possible.
Favoured price if further call out required.
Time required: up to half an hour.

Service 2
General Service

Adjust symmetrical drawer and door lines.
Tighten hinges, handles and/or carry out any assessment on any required service parts for repair/replacement.
Time required: up to 2.5 hours.

Appliance Service

Advice on choosing the right replacement appliance.
Offer service guidance and suggestions.
Coordination and installation of the replacement appliance.
Time required: up to 2.5 hours.

Bespoke Service

Individual maintenance required.
Removal and storage.
Exchange steam oven/ fridge water filter.
Additional cabinets.
Replacement options for appliances.

Call customer service on: +44 (0)20 7317 6066

Please note that all bulthaup electrical parts including light fittings and bulthaup extractors and taps are under warranty for two years only from installation.

Contact Details Service Department

bulthaup Mayfair
37 Wigmore Street
London W1U 1PP

installation@bulthaup.co.uk
Tel 020 7317 6066